Image: Mike Mozart / Flickr
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Created by a workers' rights group, WorkIt attempts to make it easier for Walmart employees to be able to access work-related information when not on the job.
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It's not easy for Walmart employees to get information about company policies. The giant retailer does not provide its workers with employee handbooks or copies of personnel policies, and even if it did, its policies are constantly changing. While a small amount of policy information is available to associates who log onto the WalmartOne app and website, most employee policies are only available in an intranet, known as 'the wire,' inside the company. Workers needing information on Walmart's policies have to access the wire when they're logged in at work, on a computer that's typically located in or near a manager's office—a situation that can be less than ideal. For example, a Walmart worker being sexually harassed may complain to her manager, but if the manager isn't addressing the issue, going into his office to use the intranet to figure out what to do next can be a little bit awkward.
The worker group Organization United for Respect at Walmart (OUR Walmart) has taken a stab at liberating this internal information through an app of its own called WorkIt. 'We've been doing this work for a number of years and have really seen the tremendous economic insecurity and instability that people in low-wage jobs, and people working at Walmart are facing every day, and the fact that people are increasingly going to social media to look for and find help and support around the daily challenges they're facing at work,' said Andrea Dehlendorf, co-director of OUR Walmart. 'Levels of mobile adoption are incredibly high, so we decided to build our own platform to build a service that we see people needing, which is peer support around workplace challenges,' she said.
The app lets users ask questions on company policies or their legal rights. It uses IBM Watson AI technology and peer experts, comprised of current or former Walmart employees who volunteer their time to look up answers and train the AI bot.
The app also has a news area, a community-wide chat about issues users want to discuss with each other, and an area that operates more like a message board where users can discuss and organize around topics.
WorkIt is meant to be a less confusing way of accessing information than, say, Facebook and Reddit. 'We realized that the conversations are chaotic, they're disorganized, and it's very difficult to get the right answer,' said Dehlendorf. While Walmart workers can and do post questions on Facebook to try to figure out their rights when they're, say, at the hospital and are worried about getting fired for taking sick leave, they might get ten different and sometimes contradictory answers, which can be very confusing.
'The reason that this is a particular challenge at Walmart is that they really systematically keep information about people's rights and benefits and the policies that govern the workplace inaccessible to people,' said Dehlendorf.
In fact, Walmart appears to be attempting to keep workers from downloading the WorkIt app. An internal memo obtained by Motherboard included a script in which employees were warned about WorkIt collecting their location and personal contact information, and Wal-Mart spokesman Kory Lundberg echoed the sentiment in an emailed statement published in the Wall Street Journal. (OUR Walmart's privacy statement is available on its website.)
'This is a very busy time of year for our associates and they are receiving a lot of information from a lot of different sources. While they are focused on delivering a great holiday experience for our customers, we want to make sure they know this app is not affiliated with Walmart,' Walmart spokesman Blake Jackson said in an emailed statement. 'Our associated already have anytime-access online to the company's most current and accurate Paid Time Off policies. There is no way to know if the details this group is pushing are correct.'
According to permission details for each app as posted on the Google Play Store, the WalmartOne app requires the exact same permissions as the WorkIt app, though the Walmart-branded app is also capable of accessing identity and contacts to find accounts on the device, something the WorkIt app doesn't do.
In addition to logistical difficulty accessing the Wire, many Walmart workers find looking up information on the intranet overwhelmingly complicated. The WorkIt app is meant to be more accessible, and if Watson can't answer a question, it'll delegate it to one of the volunteer peer experts. 'This isn't just about access to policy, this is about access to policy, legal rights, advice, and community, and that's what WorkIt really does,' says OUR Walmart co-director Dan Schlademan.
The app is currently available on Android, and will soon be released on iOS. OUR Walmart is also working on making the information available via text or other messaging tools so that it's accessible to workers who don't have smartphones.
Wal-Mart is the largest private employer in the U.S., and has 2.2 million employees around the world.
But at least a handful of those workers say they've lost their jobs for insane reasons.
One employee claimed she was let go for saving a puppy, while another tried to fight back against the Black Friday masses and lost her job.
Other employees were supposedly axed for less noble pursuits.
For throwing around iPads and posting a video of it online.
Walmart fired employees at a Kentucky store who posted a video of themselves throwing and dropping boxes containing iPads in the storeroom, according to NBC News.
'Hope nobody buys that,' one said.
Walmart said it was embarrassed at the behavior, telling NBC News, 'It made us wince.'
For stopping an armed robber.
Walmart supposedly fired four employees who managed to disarm a robber at a Utah store, according to the Consumerist.
The thief was allegedly trying to steal a netbook, and when the employees confronted him, he pulled out a handgun.
Walmart policy states that employees are required to 'disengage' and 'withdraw' if a customer presents a weapon.
For praying with a crying customer.
A pharmacist sued Walmart for religious discrimination, claiming she was canned for praying with a customer (and getting caught on camera).
The video supposedly showed the pharmacist touching the hand of the customer, who was crying, according to ABC News.
The employee said she was merely helping a patient, not praying. But she did not dispute that she prayed 'with customers when requested to do so,' ABC reported.
For defending herself on Black Friday.
A 22-year veteran Walmart greeter says she was dismissed after a Black Friday fight in the store.
The greeter claimed a woman shoved her in the aisle. Either to keep balance or defend herself, she grabbed the woman's sweater, she told the Tampa Bay Times.
'Walmart was like my home,' she told the Tampa Bay Times. 'Like my family.'
For saving a puppy, though Walmart denies this report.
The company denied the report, but an Examiner story claimed that an employee was reprimanded by a supervisor after trying to help a 'scared and hungry and cold' dog that wandered into the store in Oregon.
The manager supposedly told the employee to put the puppy back outside after she tried to call a rescue group and told her to 'get out.'
For using medical marijuana.
A Michigan employee says he was let go after using medical marijuana for pain he was feeling from an inoperable brain tumor, according to NBC News.
The employee had a prescription for marijuana and said he never went to work high or used it during work, according to NBC News.
The employee was drug tested after suffering a knee injury on the job. Walmart told NBC News that the situation 'unfortunate.'
For ranting on social media.
A 60-year-old greeter claimed he was fired in Virginia after posting a potentially offensive Facebook status.
The status read: 'Better health care means that disabled and chronically ill people live longer.' … Reader's Digest … But is that a good thing?,' according to local news site WDBJ7.
The greeter was allegedly let go after a woman complained to Walmart about the post, WDBJ7 reported.
![]() For talking with employees after hours.
One Walmart supervisor was shown the door in 2011 for 'off-the-clock work,' which isn't allowed at the superstore chain.
During an investigation into allegations the supervisor made that employees were biased against her, she called an employee after hours and chatted for 90 minutes— in part, to talk about work. AOL Jobs reported.
Walmart said the employee had to be paid for the off-the-clock time and fired the supervisor for not following company regulations.
For stopping a shoplifter.
A customer service manager was terminated in Kansas for confronting a man she saw attempting to steal a computer, according to The Wichita Eagle.
The manager asked to see the man's receipt after he set off an alarm. The man punched and kicked her before ditching the computer, The Eagle reported.
The next day, the manager let go. The company said only asset protection employees are allowed to stop potential shoplifters.
For abusing a Muslim co-worker.
A South Carolina employee was let go after calling a Muslim co-worker a derogatory name, grabbing her arm and threatening to cut her throat, according to the Charlotte Observer.
The employee was fired after the co-worker reported the incident to a manager.
For taking four sick days in six months.
A former journalist who worked at Walmart for a year sent Gawker an angry letter, claiming she was fired from the store.
She said she was canned for taking four sick days in six months, but she seemed happy to never have to work there again.
'I just couldn't waste one more second of my life in that soulless corporate hellhole,' she wrote. 'There's only one way to go from now on and that's up.'
For eating Oreos.
A 63-year-old employee in Indiana was terminated after being caught eating Oreos in a store aisle, ABC News reported.
Management discovered the crime on tape after finding an empty Oreo wrapper in the store aisle and looking through security footage.
She was arrested for felony theft, and told an investigator she didn't have the funds to buy the cookies herself, according to ABC News.
For pretending to be a reporter.
A Walmart public relations representative was let go after she posed as a college journalism student.
The incident took place during a labor union event that was aimed at helping Walmart workers organize, according to the Huffington Post.
She used a fake name to sign in and interview employees. Walmart fired her and said they didn't approve of her tactics.
You've seen ridiculous ways to lose your Walmart job..
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